FAQ's

We accept Debit or Credit Card, PayPal, AfterPay, Bank Transfer, Google Pay, and other common online payment methods.

If you need to modify or cancel your order, please contact us at info@fieldlume.com or via live chat.

Modify an order: You can tell us what changes you would like. Please note that changes to the colour or model are not possible. In this case, we will cancel your order and issue a full refund, so you can place a new order with the correct items.

Cancel an order:

If your order has not been shipped, we will cancel it upon receiving your request and issue a refund.

If your order has already been shipped, we cannot cancel it. You may refuse delivery, and once the package is returned to our warehouse, we will process your refund.

Coupons will be automatically applied at checkout with the best available option. You may also manually remove them if needed.

If a coupon does not work, click the rules icon on the top right of the coupon to see the conditions.

Discount codes can be entered in the checkout page, and the discounted price will be displayed immediately after applying.

We usually ship within one business day. During large promotions, dispatch may be slightly delayed. We ship via Australia Post, and delivery typically takes 3–7 business days in major cities, with slightly longer times for remote areas. Customers can choose between Regular Post and Express Shipping at checkout.

• Regular Post: AUD 7.95 (free shipping on orders over AUD 75).
• Express Shipping: AUD 12.95 (reduced to AUD 7.95 on orders over AUD 75).

You can track your order using the order number at: FieldLume Order Search. Once you have your tracking number, you may also check the latest updates directly on Australia Post.

• Delivery period: Shipments are valid for 30 days. If your parcel has not arrived after 14 days, please use the tracking number to contact Australia Post first. Then reach out to us at info@fieldlume.com or via live chat, and we will propose a solution based on their response.
• Damaged or lost parcel: Please provide photos or videos of the damaged package for verification, and we will arrange a replacement.
• Incorrect address: You may request a redirect with Australia Post. If this fails, the parcel will be returned to us, and we can resend it once received.

• For the same unused product, you may exchange it following the same return process, and we will send out the replacement once the original item is received.
• For a different product, we will issue a full refund after receiving the returned item, and you can then place a new order for the product you want.

We accept returns for completely unsealed and unused products. Please contact us at info@fieldlume.com, and we will provide the return instructions. A refund will be issued once we receive the returned item.

If the plastic seal is broken or the product has been used, we cannot accept the return as we do not resell used products, even if they remain functional. If you still wish to return such an item, a 20% fee will be charged, and the product will be disposed of rather than resold.

In terms of return and exchange, the customer is responsiblefor the return shipping fee.

Refunds are usually processed withinone weekafter the returned item has been received and inspected.

Once we receive your product, we will inspect and attempt to repair it.

• If repair is not possible, we will provide a replacement unit.
• If the product has been discontinued, we may offer an upgraded model or a refund.
• In most cases, we will ship out the repaired or replacement product within one week of receiving your return.

Our torches come with a 5-Year warranty. Below is the detailed coverage:

1. All torches: 5-Year Warranty

2. Rechargeable batteries, Charging case: No Warranty

3. MCC Charging Cable, Remote Pressure Switch, Mount: 1-Year Warranty

4. Non-rechargeable batteries, Clip, Headband, Lanyard, Osling, Holster, etc. : No Warranty

• If the product is received within 30 days, FieldLume will cover the return shipping cost.
• If the product is received after 30 days, the customer will need to cover the return shipping cost.

Please contact us at info@fieldlume.com. We will provide you with the return instructions, and you can follow the process to send back your product.