FAQs
Quick answers about orders, shipping, returns, warranty and product support.
For full terms and conditions, please refer to our Shipping, Returns and Warranty pages.
Orders & Payments
1. What payment methods do you accept?
Available payment methods are shown securely at checkout.
Payment options may vary depending on your location, device and payment provider.
2. Can I change or cancel my order?
Please contact us at info@fieldlume.com as soon as possible.
If your order has not yet been processed or dispatched, we will do our best to help. Once fulfilment has begun, changes or cancellations may no longer be possible.
3. I didn’t receive an order confirmation. What should I do?
Please check your spam or junk folder first.
If you still cannot find the confirmation email, contact info@fieldlume.com with the name and email address used for your order.
Shipping & Delivery
1. Where does FIELDLUME ship?
FIELDLUME currently ships to addresses in the United States and Australia.
Other destinations may be available when shown at checkout.
2. How much does shipping cost?
FIELDLUME offers free standard shipping on eligible orders of:
United States — USD $55 or more
Australia — AUD $75 or more
For orders below the free-shipping threshold, available shipping rates are shown at checkout.
3. When will my order arrive?
Orders are generally dispatched within 1–2 business days.
Delivery within the United States and Australia generally takes approximately 2–8 business days after dispatch.
Delivery times are estimates and may vary depending on location, carrier delays, public holidays or other circumstances outside our control.
4. Where will my order ship from?
Orders are dispatched from the fulfilment location serving your delivery destination, depending on product availability and operational requirements.
If items in the same order are stocked at different locations, they may arrive in separate parcels at no additional shipping charge solely because the shipment is split.
5. How can I track my order?
Once your order has been dispatched, we will send you a shipping confirmation email with tracking information where available.
If your order appears significantly delayed or lost, contact info@fieldlume.com with your order number and tracking details.
View our full Shipping Policy →
Returns & Warranty
1. Can I return an item if I change my mind?
Yes. Eligible products may be returned within 30 days of delivery.
For a change-of-mind return, the product must be unused, unopened, in its original packaging, complete with all included items and in fully resalable condition.
The customer is responsible for change-of-mind return shipping.
View our full Returns & Refunds Policy →
2. What if my product is faulty, damaged or incorrect?
Please contact info@fieldlume.com before returning the product.
Include your order number, a description of the issue and clear photos or video where reasonably possible.
Confirmed faulty, damaged or incorrectly supplied products are handled separately from change-of-mind returns, and the 30-day change-of-mind limitation does not restrict applicable rights relating to faulty products.
3. What warranty does FIELDLUME offer?
Eligible FIELDLUME flashlights are backed by our Lifetime Warranty, subject to the applicable warranty terms and exclusions.
The warranty applies to eligible defects in materials and workmanship in covered non-battery flashlight components.
View full Warranty terms →
4. Are rechargeable batteries covered by the Lifetime Warranty?
No.
Rechargeable batteries are consumable components and naturally lose capacity and performance through use, charging cycles, age and storage conditions.
Selected electronic accessories may carry a separate 1-Year Warranty. Please see our Warranty page for full details.
5. How do I make a warranty claim?
Contact FIELDLUME Customer Support before returning any product:
Email: info@fieldlume.com
SMS: +61 485 681 778
Please include your order number or proof of purchase, product model, a description of the issue and clear photos or video where reasonably possible.
We will review your claim and provide the appropriate next steps.
Product Help
1. Which FIELDLUME flashlight is right for me?
Start with how you plan to use your light:
Tactical Flashlights — tactical and demanding outdoor use
Hunting Lights — field and hunting applications
Titanium EDC — compact everyday carry
Best Sellers — popular FIELDLUME models
If you are unsure, contact us and tell us how you plan to use the flashlight. We’ll help you narrow down the options.
2. Are all FIELDLUME flashlights waterproof?
Water-resistance ratings vary by model.
Please check the individual product specifications for the correct IP rating and operating limitations before exposing a flashlight to water.
3. Is a rechargeable battery included?
Battery inclusion varies by product.
Please check Package Includes or the technical specifications on the individual product page before ordering.
4. Can I use a different battery or charger?
Only use batteries and charging equipment that are compatible with the specific FIELDLUME product.
If you are unsure, check the product specifications or contact FIELDLUME Customer Support before use.