Terms & Conditions
Effective Date: 29 September 2026
These Terms & Conditions apply to your use of Fieldlume.com.au and Fieldlume.com and to purchases made through the Fieldlume online store for delivery to Australia, the United States and New Zealand.
By using our websites or placing an order, you agree to these Terms & Conditions together with the policies referred to below.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable consumer law.
1. About Fieldlume
Fieldlume operates Fieldlume.com.au and Fieldlume.com and supplies lighting products and related accessories to customers in Australia, the United States and New Zealand.
Customer Support
Email: info@fieldlume.com
SMS: +61 485 681 778
Business address: 1 Charles St, Nunawading, Victoria 3131, Australia
2. Using Our Websites
You may use our websites for lawful personal or commercial browsing and purchasing purposes.
You must not:
- use the websites for unlawful, fraudulent or abusive purposes;
- attempt to gain unauthorised access to the websites, customer accounts or related systems;
- introduce viruses, malicious code or other harmful material;
- interfere with the normal operation or security of the websites;
- scrape, reproduce or commercially exploit website content without permission where that use infringes Fieldlume's rights; or
- use Fieldlume trademarks, branding, images or content in a misleading or unauthorised manner.
We may restrict access where reasonably necessary to protect customers, Fieldlume or the security and operation of our websites.
3. Product Information
Fieldlume makes reasonable efforts to ensure that product descriptions, specifications, images, pricing and availability information are accurate and up to date.
Actual product colours may appear slightly different depending on your screen, lighting conditions and display settings. Product specifications, packaging or minor design details may change where this does not materially alter the product purchased.
If a product is materially different from its description or fails to meet an applicable statutory guarantee, your rights under the laws of your delivery country remain unaffected.
4. Prices & Payments
Prices and currency are displayed according to the market or country selected on the website. Customers in Australia will generally see AUD, customers in the United States will generally see USD, and customers in New Zealand will generally see NZD. The currency and final amount shown at checkout apply to your order.
Applicable shipping charges, discounts, taxes, duties or other amounts will be displayed at or before checkout where required. Available payment methods are shown at checkout and may change from time to time.
Payment must be successfully authorised before an order can be processed. Fieldlume does not require customers to send payment card details by email, SMS or post.
5. Orders
Submitting an order through Fieldlume.com.au or Fieldlume.com constitutes an offer to purchase the selected products.
After you place an order, you will normally receive an order confirmation email. This confirms receipt of your order but does not necessarily mean the order has been accepted for fulfilment.
Fieldlume may reasonably cancel or decline an order where, for example:
- a product is unavailable;
- payment cannot be authorised;
- an obvious pricing or listing error has occurred;
- fraud or unauthorised activity is reasonably suspected;
- the delivery address cannot reasonably be serviced; or
- completing the order would breach applicable law.
If Fieldlume cancels an order after payment has been received, the amount paid for the cancelled item or order will be refunded to the original payment method.
6. Order Changes & Cancellations
If you need to change or cancel an order, contact Fieldlume as soon as possible. We will do our best to assist before fulfilment begins, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.
If an order has already been dispatched, any return will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.
7. Shipping & Delivery
Fieldlume currently delivers to eligible addresses in Australia, the United States and New Zealand.
Orders are assigned to an available fulfilment location that can serve the delivery address. Fulfilment location may depend on product availability, destination and operational requirements, and an order may arrive in more than one shipment.
Processing times, estimated delivery timeframes, shipping charges, free-shipping thresholds, tracking information and split-shipment arrangements are explained in our Shipping Policy.
Delivery timeframes are estimates unless expressly stated otherwise. If an order is delayed, lost, damaged in transit or incorrectly delivered, contact Fieldlume Customer Support so we can investigate and provide an appropriate remedy where applicable.
8. Returns & Refunds
Fieldlume offers a 30-day change-of-mind return period for eligible products purchased directly from Fieldlume.com.au or Fieldlume.com, subject to the conditions in our Returns & Refunds Policy.
Change-of-mind rights are separate from rights relating to faulty, unsafe, damaged, incorrectly supplied or misdescribed products. Statutory rights are not limited to the 30-day change-of-mind period.
Please review our Returns & Refunds Policy for eligibility, return shipping, faulty or incorrect items, refunds and the return-request process.
9. Warranty
Eligible Fieldlume flashlights are backed by the Fieldlume Limited Lifetime Warranty, subject to the coverage and exclusions described in our Warranty Policy.
This voluntary warranty is provided in addition to any non-excludable rights and remedies available under applicable consumer law. Rechargeable batteries and certain accessories may have different warranty treatment as explained in the Warranty Policy.
10. Consumer Rights by Market
Australia: Customers may have rights and consumer guarantees under the Australian Consumer Law.
United States: Customers retain any rights and remedies available under applicable federal and state consumer protection laws.
New Zealand: Customers may have rights and guarantees under the Consumer Guarantees Act 1993 and protections under the Fair Trading Act 1986.
These statutory rights exist independently of Fieldlume's voluntary warranties and change-of-mind policy. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
11. Product Use & Safety
Use Fieldlume products only for their intended purpose and in accordance with applicable instructions, warnings and safety guidance. Follow all battery compatibility, charging, water-resistance and operating instructions supplied with the product or shown on the applicable product page.
To the extent permitted by law, Fieldlume is not responsible for loss or damage caused by misuse, unauthorised modification, incompatible batteries or charging equipment, failure to follow instructions or other use outside the product's intended operating conditions. Nothing in this section excludes liability that cannot lawfully be excluded.
12. Promotions & Discount Codes
Promotions, discount codes, referral offers, bundles and other special offers may be subject to additional conditions stated with the relevant promotion.
Unless otherwise stated, promotional offers are available for a limited time, codes must be applied before checkout is completed, some offers cannot be combined, and discounts cannot be applied retrospectively to completed orders.
If promotional terms conflict with these Terms & Conditions, the specific promotional terms apply to that promotion to the extent permitted by law.
13. Accounts
Where customer accounts are available, you are responsible for keeping your login details confidential and providing accurate account information. Contact Fieldlume promptly if you believe your account has been accessed without authorisation.
We may suspend or restrict an account where reasonably necessary to protect the account holder, other customers or Fieldlume from fraud, misuse or security risks.
14. Reviews, Feedback & User Content
If you submit a product review, comment, image or other content to Fieldlume, you remain responsible for that content. You must not submit content that is unlawful, defamatory, abusive, misleading, infringes another person's rights or contains malicious material.
By voluntarily submitting content for publication, you grant Fieldlume non-exclusive permission to display, reproduce and use it in connection with Fieldlume's websites, products and marketing, subject to applicable law. Fieldlume may moderate or remove content where reasonably necessary.
15. Intellectual Property
Unless otherwise stated, the Fieldlume name, logos, website design, product images, graphics, text and other original website content are owned by or licensed to Fieldlume and protected by applicable intellectual property laws.
You may use website content for ordinary personal shopping and informational purposes. You must not reproduce, distribute, modify, commercially exploit or use Fieldlume intellectual property in a misleading manner without permission, except where permitted by law. Third-party intellectual property remains the property of its respective owners.
16. Third-Party Services & Links
Our websites may contain links to third-party websites, payment providers, carriers, social platforms or other services. These parties operate independently and may have their own terms and privacy practices. Fieldlume is not responsible for third-party content or services to the extent they are outside our reasonable control.
17. Privacy
Fieldlume handles personal information in accordance with its Privacy & Security Policy and applicable privacy laws. Information may be collected and used where reasonably necessary to process orders, provide customer service, prevent fraud, operate our websites and communicate with customers.
18. Electronic Communications
By placing an order, you agree to receive transactional communications reasonably necessary to process and service that order, including order confirmations, shipping notifications and customer-service messages.
Marketing communications are handled separately and you may unsubscribe using the method provided. Unsubscribing from marketing messages will not prevent necessary transactional or customer-service communications.
19. Resale & Distribution
Products purchased through the Fieldlume retail websites are intended primarily for end customers. For authorised resale, wholesale or distribution enquiries, contact Fieldlume through our Become a Distributor page.
Unauthorised use of Fieldlume branding, product imagery or trademarks in connection with resale is not permitted.
20. Website Availability
Fieldlume aims to keep Fieldlume.com.au and Fieldlume.com available and functioning correctly but cannot guarantee uninterrupted operation. Our websites may occasionally be unavailable due to maintenance, technical issues, security requirements or circumstances outside our reasonable control.
21. Liability
Nothing in these Terms & Conditions excludes, restricts or modifies liability or rights where doing so would be unlawful.
To the extent permitted by law, Fieldlume is not responsible for indirect or consequential loss arising solely from circumstances outside its reasonable control where such liability may lawfully be excluded. Any limitation applies only to the maximum extent permitted by applicable law.
22. Events Outside Our Reasonable Control
Fieldlume is not responsible for delay or failure caused by events outside its reasonable control, including natural disasters, severe weather, transport disruption, industrial action, government restrictions, telecommunications failures or comparable events.
Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with affected customers where appropriate. This section does not limit rights or remedies that cannot lawfully be excluded.
23. Changes to These Terms
Fieldlume may update these Terms & Conditions to reflect changes to our websites, products, business practices or applicable laws. The version applying to an order will generally be the version in effect when the order was placed, except where a change must apply by law.
24. Severability
If any provision of these Terms & Conditions is invalid or unenforceable, it will be removed or limited to the minimum extent necessary. The remaining provisions will continue to apply where legally permitted.
25. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia and applicable Commonwealth laws. However, this does not exclude any mandatory rights or protections available to customers under the laws of the country or state where they live or receive their order.
Nothing in these Terms prevents a consumer from exercising rights under applicable consumer protection laws or bringing a matter before a court or tribunal that has jurisdiction.
26. Contact Us
If you have questions about these Terms & Conditions, please contact:
Fieldlume Customer Support
Email: info@fieldlume.com
SMS: +61 485 681 778
Business address: 1 Charles St, Nunawading, Victoria 3131, Australia