Shipping policy

Order processing

Orders are usually processed within 1–2 business days, excluding weekends and public holidays. Processing may take longer during sales, product launches, or other high-volume periods.

Shipping destinations

We currently ship to Australia, the United States, and the other destinations shown as available at checkout. Availability is determined by your delivery address and the products in your cart.

Australia

Australian orders are fulfilled from our Australian location. As a general guide, delivery may take approximately 2–8 business days after dispatch. Regional and remote areas may take longer.

United States

United States orders are currently fulfilled from our Australian location. Standard international shipping is available at checkout. The current base shipping rate is A$20 and Shopify displays the converted USD amount at checkout using the store's current market exchange rate. The amount shown at checkout is the amount that applies to your order.

As a general guide, United States delivery may take approximately 8–15 business days after dispatch. Customs processing, carrier delays, weather, public holidays, and remote destinations may extend delivery times.

Any applicable taxes, duties, or import fees will be shown at checkout when collected by us. If a charge is not collected at checkout, the recipient may be responsible for it where permitted by law.

Shipping rates and estimates

Available shipping methods, charges, and estimated delivery times are shown at checkout before payment. Delivery times are estimates and are not guaranteed.

Order tracking

When your order is dispatched, you will receive a shipping confirmation email with tracking information where available. Tracking may take time to update after the carrier receives the parcel.

Incorrect shipping details

Please check that your shipping address is complete and accurate before placing your order. FIELDLUME is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information supplied at checkout.

Delayed, lost, or damaged parcels

If a parcel is delayed, lost, or arrives damaged, contact info@fieldlume.com with your order number and any relevant photos or tracking details. We will work with the carrier where appropriate.

Returns

For return instructions, see our Return and refund policy or contact info@fieldlume.com.