Shipping Policy
This Shipping Policy applies to orders placed through Fieldlume.com.au and Fieldlume.com.
Shipping Destinations
Fieldlume currently delivers to addresses in Australia and the United States. Other destinations may be available when shown at checkout.
Orders may be dispatched from Australia or another fulfilment location, depending on the delivery address and product availability.
Shipping Costs
Fieldlume offers free standard shipping on eligible Australian orders of AUD $75 or more.
For other orders, available shipping rates and options will be displayed at checkout before payment.
Processing & Delivery Times
Orders are generally dispatched within 1–2 business days, excluding weekends and public holidays. Processing may take longer during sales, product launches, or other high-volume periods.
Delivery within both Australia and the United States generally takes approximately 2–8 business days after dispatch.
Regional or remote locations, carrier delays, public holidays, weather, customs processing, and other circumstances outside Fieldlume's reasonable control may extend delivery times. All timeframes are estimates and are not guaranteed.
Split Shipments
If an order contains products stocked at different fulfilment locations, the order may be dispatched in more than one parcel. Items may arrive separately and at different times.
Where tracking is available, tracking information will be provided for each shipment. There is no additional shipping charge solely because an eligible order is split into multiple shipments.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Please allow some time for tracking information to update after the carrier receives your parcel.
Changing Your Shipping Address
Please check that your delivery address is complete and correct before submitting your order.
If you notice an error after placing your order, contact Fieldlume as soon as possible. We will do our best to assist before dispatch, but address changes cannot be guaranteed once fulfilment has begun.
Delayed or Lost Parcels
If your order appears significantly delayed or lost, please contact Fieldlume Customer Support with your order number and tracking information. We will review the shipment and work with the relevant carrier where appropriate.
Damaged or Incorrect Deliveries
If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible.
Where available, please provide:
- your order number;
- photos of the external packaging;
- photos of the product; and
- the shipping label.
Where Fieldlume confirms that a product was damaged in transit or incorrectly supplied, we will arrange an appropriate remedy.
Returns & Refunds
For information about change-of-mind returns, faulty products and refunds, please see our Returns page.
Warranty
For product warranty information, please see our Warranty page.
Contact Us
If you have questions about an order or shipment, please contact:
Email: info@fieldlume.com
SMS: +61 485 681 778